Warranty & service
Warranty periods per product and how to request service or parts.
service
Requesting service, repairs or parts
What to check yourself before requesting service, which details and photos to send, how to reorder parts and what happens after you submit a report.
Last updated 2 September 2026
warranty
Warranty terms per product: hot tub, jacuzzi, outdoor sauna, cold plunge tub and heaters
Warranty periods by product and part, private versus professional use, what is and is not covered, when the warranty lapses, and how to report a claim.
Last updated 2 September 2026